This course offers an in-depth exploration of the knowledge and tools needed to build a support operation from the ground up or to completely rebuild an existing one. It covers all aspects of creating a robust customer service strategy.
Participants will gain a comprehensive understanding of how to structure and manage a customer service operation, including the development of strategic plans, implementation of best practices, and use of effective tools to enhance customer satisfaction and operational efficiency.
• Fundamentals of customer service strategy• Tools and techniques for building and managing support operations• Best practices for operational efficiency and customer satisfaction• Strategies for continuous improvement in customer service
To book an In Company course for your company please complete the following form, email us at info@walesqualitycentre.org.uk or call us on 01656 652062