WELCOME TO THE WALES QUALITY CENTRE

The Wales Quality Centre provides Business Improvement and Skills Development Training and Support.
The Centre is a not-for-profit organisation and works across public, private and third sectors.

Our national campaign is the Journey to Excellence Improvement Programme, which showcases the successes and best practices of organisations in Wales.


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CURRENT EVENTS & BOOKING

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SERVICES

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JOURNEY TO EXCELLENCE


LATEST NEWS / BLOG


EMPLOYMENT LAW UPDATE 2018

Make a diary note for the 20 September and join us our Employment Law Update event, timing 9am to 11am. Book your place at the event.

Wales Quality Centre in partnership with Bridgend Business Forum and Berry Smith Solicitors.


ISO 45001:2018 is Here!
On March 12, 2018, the final version of the new ISO 45001 standard was published by the International Standard Organisation. ISO 45001:2018 replaces OHSAS 18001:2007
Whilst this global standard is similar to OHSAS 18001 the new standard contains the Annex SL top-level framework.  The standard outlines the main requirements for managing occupational health and safety and can drive improvement in H&S performance, as part of the adoption of a risk-based approach to health and safety management. To find out more contact us on 01656 652063 or email info@walesqualitycentre.org.uk


Become An Excellence Champion
Is your organisation “Recognised for Excellence?” Start your Journey to Excellence this year, to find out more contact us on 01656 652063 or email info@walesqualitycentre.org.uk

Read about the Excellence Champions here The Winners


Morning Events

Energising Customer Service
5 July 2018 Book now
Will you be ready for Customer Service Week from the 1st to 5th October 2018? To get you prepared, we are hosting a two-hour taster to discuss the issues you might want to address. Brush up your customer service skills in general including organisational values, the customer journey, and a leader’s role in creating an exceptional customer journey.
In partnership with Bridgend Business Forum
Timing 9.00 am to 11.00 am

Employment Law
20 September 2018 – Book now
Make a diary note for the 20 September and join us an Employment Law Update event,   A two hour update on legal and practical aspects. Wales Quality Centre in partnership with Bridgend Business Forum and Berry Smith Solicitors.
Timing 9 am to 11 am.

Managing Sickness & Absence
18 October 2018 – Book now
  A two hour update on the legal and practical aspects of managing sickness and absence in the workplace. In Partnership with Bridgend Business Forum – Speaker Helen Iles
Timing 9 am to 11 am.

What Makes a Good Leader?
30 November 2018 – Book now

Some people are natural born leaders, some people work all their lives to become great leaders. They have many things in common, but the most important is that they want to become leaders and not followers. During this two-hour morning event, we will discuss and review the importance of Leadership and the important qualities that come together to make a leader.
Timing 9 am to 11 am.

Practical Problem Solving
7 December 2018 – Book now
This two-hour session will provide a logical sequence of steps
to enable you to identify the root cause of any problem.
Timing 9 am to 11 am.

Personal Resilience – You on a Good Day Everyday
14 December 2018 – Book now
  We will explore why resilience is less about winning at the Olympics and more about surviving the constant challenges of the daily onslaught, both at work and in life in general. The workshop will explore the what, why and how of resilience and attendees will be encouraged to create their own personal resilience plan so that we can all be “On a good day, every day!”
In partnership with Bridgend Business Forum
Timing 9 am to 11 am.


Training Calendar Summer 2018

29 June ISO 45001:2018 Migration to the New Standard


TRAINING COURSES

PARTNERS & SPONSORS

PARTNERS & SPONSORS

PARTNERS & SPONSORS



The Journey to Excellence
Contact WQC
The Waterton Centre, Waterton Estate, Bridgend CF31 3WT
info@walesqualitycentre.org.uk