The Wales Quality Centre provides Business Improvement and Skills Development Training and Support.
The Centre is a not-for-profit organisation and works across public, private and third sectors.

Our national campaign is the Journey to Excellence Improvement Programme, which showcases the successes and best practices of organisations in Wales.








30th Birthday Celebrations

Wales Quality Centre will be celebrating our 30th Anniversary Year with a programme of events and opportunities for members. There has never been a better time to be a member of the Wales Quality Centre.

We have introduced new member rates to increase opportunities for engagement with smaller enterprises in Wales.

We will be promoting best practice clubs through our morning events and in doing so, will be celebrating the successes of Welsh Businesses and Organisations we have worked with, who have been ‘Recognised for Excellence’.

Don’t miss out, check our weekly updates and regular mailings to keep up to date on current events and offers.


We will be hosting Employment Law Updates in 2019, opt into our mailing list for details or book a place on the 21 March event.

Wales Quality Centre in partnership with Bridgend Business Forum.

ISO 45001:2018 Are you ready?

On March 12, 2018, the final version of the new ISO 45001 standard was published by the International Standard Organisation. ISO 45001:2018 replaces OHSAS 18001:2007.  Whilst this global standard is similar to OHSAS 18001 the new standard contains the Annex SL top-level framework.

The standard outlines the main requirements for managing occupational health and safety and can drive improvement in H&S performance, as part of the adoption of a risk-based approach to health and safety management. To find out more or to book a training course, contact us on 01656 652063 or email info@walesqualitycentre.org.uk

Become An Excellence Champion in 2019

Is your organisation “Recognised for Excellence?” Start your Journey to Excellence in 2019 to find out more contact us on 01656 652063 or email info@walesqualitycentre.org.uk

Read about our Excellence Champions here The Winners

Morning Events Calendar 2019

Success through Collaborative Working

31st January
Organisations achieve more working together than they do alone, but collaborative working does not always come easily.  This 2-hour event will help you to understand how collaboration can unlock the potential within and across the business to create sustainable and resilient organisations.
Timing 9 am to 11 am.

Customer Service – setting the standard
30th January

Did you know there are British Standards for customer service that can improve your internal processes and help retain customers?  This 2-hour workshop will look at the standard that sets out the essential principles to establish and maintain effective customer service.   Timing 9 am to 11 am.

The Excellence Model and how to use it
1st February

Does your organisation face the challenge of how to respond effectively to opportunities and threats?  This workshop will demonstrate how using a management framework such as the Excellence Model can provide a structure towards a continuous improvement process.  Timing 9 am to 11 am. 

Employment Law Update
21 March 2019 – Free to all

Blending the legal with the practical, this employment law update will examine the legislative framework which underpins employment law in the UK. This session is a must for anyone involved in people management, with a view to improving their legal knowledge and practical skill, whilst simultaneously reducing organisational risk.
Speaker Helen Iles, in partnership with Bridgend Business Forum

In partnership with Bridgend Business Forum
Timing 9 am to 11 am.

To Book places on the Morning Events follow the link




The Journey to Excellence
Contact WQC
The Waterton Centre, Waterton Estate, Bridgend CF31 3WT