This session delves into a company's values, vision, and goals to create a bespoke Customer Experience (Customer Service) strategy. It covers the key features of an effective Customer Service strategy and the crucial tactical and operational elements needed to support it.
Participants will gain a deep understanding of how to align their Customer Service strategy with their company's values and goals. They will also learn practical techniques for developing and implementing a successful Customer Service strategy that drives customer satisfaction and business growth.
• Alignment of Customer Service strategy with company values, vision, and goals• Key features of an effective Customer Service strategy• Tactical and operational elements for Customer Service support• Practical tools and techniques for Customer Service strategy development
To book an In Company course for your company please complete the following form, email us at info@walesqualitycentre.org.uk or call us on 01656 652062