This module is designed to cover a broad range of customer service fundamentals, aiming for excellence. It is particularly impactful for front-line customer service staff and team leaders or managers responsible for customer service.
Participants will acquire practical tools and best practices for delivering exceptional customer service. They will learn how to elevate their customer service provision, improve customer satisfaction, and implement effective service strategies.
• Fundamentals of great customer service• Best practices for customer interactions• Tools and techniques to enhance service delivery
To book an In Company course for your company please complete the following form, email us at info@walesqualitycentre.org.uk or call us on 01656 652062