This module explores the importance of customer engagement and provides key strategies for building stronger engagement with your customers. It also covers the broader context of customer experience and how it differs from customer service. It is ideally suited for heads and above but also relevant at the manager level.
Participants will learn the significance of customer engagement, strategies for improving customer engagement, and how to enhance the overall customer experience. They will also gain insights into the differences between customer service and customer experience.
• Importance of customer engagement• Strategies for building customer engagement• Understanding customer experience versus customer service• Practical tools for enhancing customer experience
To book an In Company course for your company please complete the following form, email us at info@walesqualitycentre.org.uk or call us on 01656 652062