This module is designed to provide a thorough grounding in Customer Experience (CX). Delivered by an internationally renowned specialist, it covers the fundamental principles and practices necessary to enhance customer experience.
Participants will gain a solid understanding of customer experience principles, practical tools to implement CX strategies, and insights into how to drive customer-centric improvements within their organizations.
• Fundamentals of customer experience (CX)• Practical tools and techniques for CX implementation• Strategies for customer-centric improvement• Best practices for enhancing customer experience
To book an In Company course for your company please complete the following form, email us at info@walesqualitycentre.org.uk or call us on 01656 652062